Client Success Specialist
Location: Fresno
Posted on: June 23, 2025
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Job Description:
Empathetic and solution-driven? Build lasting client
relationships and enhance satisfaction with innovative services at
Savvy Consulting! Savvy Consulting, a trusted advisor providing
comprehensive strategic planning and bespoke marketing solutions,
ensures Verizon achieves sustained competitive advantage. Fueled by
ambition and strategy, we turn individual success into collective
triumphs. From our Fresno hub, we drive the Verizon campaign,
delivering cutting-edge telecom solutions. Join us as a Client
Success Specialist and shape the future! As a Client Success
Specialist, you will be instrumental in nurturing these vital
relationships post-acquisition, ensuring our Verizon customers are
not just satisfied, but truly delighted and empowered to make the
most of their services. This role offers the opportunity to
directly impact client retention and build lasting loyalty for a
premier brand. Essential Functions of the Client Success Specialist
Ensure seamless onboarding, engaging Verizon clients through
personalized communication for a smooth transition and initial
satisfaction. Act as the primary post-sales contact, managing a
portfolio of clients, addressing inquiries, resolving issues, and
delivering exceptional ongoing support. Provide clients with clear,
in-depth knowledge of Verizon products, helping them understand
features, benefits, and optimal usage for the best experience
Identify and address potential churn risks by actively monitoring
client health, usage patterns, and feedback, and implementing
strategies to mitigate dissatisfaction. Cultivate strong, positive,
and lasting client relationships that foster trust, loyalty, and
encourage advocacy for Verizon services. Analyze client feedback,
identifying service improvement opportunities to enhance
satisfaction and retention strategies. Work seamlessly with sales,
marketing, and operations, ensuring a cohesive client journey and
swift resolution of complex issues. Maintain detailed client
records, accurately documenting interactions, feedback, and
resolutions in the CRM system. Stay informed on Verizon updates,
service enhancements, and competitive offerings to provide clients
with relevant and informed solutions Recognize upselling
opportunities, offering tailored Verizon products or services that
align with evolving client needs, and maximize value.
Keywords: , Gilroy , Client Success Specialist, Accounting, Auditing , Fresno, California
