Customer Service Representative - State Farm Agent Team Member
Company: Kelly Wright - State Farm Agent
Location: Oakland
Posted on: February 22, 2026
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Job Description:
Job Description Job Description Benefits: License Reimbursement
401(k) Bonus based on performance Competitive salary Health
insurance Opportunity for advancement Paid time off Training &
development ABOUT OUR AGENCY: I opened my agency in June of 2011
after building a long career with State Farm that began in 1998 and
spanned underwriting, claims, and agency field leadership. That
background provided a well-rounded perspective on the business and
a disciplined, high-standard approach to serving customers. I hold
a bachelors degree in Business Administration, am a parent to one
child, and enjoy traveling, discovering new restaurants, and
following sports. Our team includes four members who work in a
focused, professional environment. We stay engaged in community
charity efforts and offer a 401k, health benefits, and licensing
reimbursement to support long-term growth. Our office culture
values discipline, integrity, and accountability, and were looking
for team members who are self-managing, resourceful,
money-motivated, and able to take direction well. This is an
environment for people who want clear expectations, strong
leadership, and the opportunity to build a meaningful,
performance-driven career. ROLE DESCRIPTION: As a Customer Service
Representative - State Farm Agent Team Member with Kelly Wright -
State Farm Agent, you will generate the kind of exceptional
customer experiences that reinforce the growth of a successful
insurance agency. Your attention to detail, customer service
skills, and desire to help people make you a fit. You will enhance
your career while resolving customer inquiries, coordinating with
other agency team members, and anticipating the needs of the
community members you support. We look forward to connecting with
you if you are the customer-focused and empathetic team member we
are searching for. We anticipate internal growth opportunities for
especially driven and sales-minded candidates. RESPONSIBILITIES:
Answer customer inquiries and provide policy information. Assist
customers with policy changes and updates. Process insurance claims
and follow up with customers. Maintain accurate records of customer
interactions. QUALIFICATIONS: Communication and interpersonal
skills. Detail-oriented and able to multitask. Previous customer
service experience preferred.
Keywords: Kelly Wright - State Farm Agent, Gilroy , Customer Service Representative - State Farm Agent Team Member, Customer Service & Call Center , Oakland, California
