Field Technician ($20 PH starting)
Company: SPECTRUM
Location: Gilroy
Posted on: June 18, 2022
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Job Description:
Under minimal supervision, perform basic to complex
installation, troubleshooting & repair of video, internet, & phone
services from tap to CPE or other demark locations for residential
fiber & commercial customers. Test & repair network hardware for
commercial & internal services within Charter Facilities. Provide
exceptional service to customers & reps ensuring Charter services
interface as expected with business systems. Coordinate with
customer site management for physical site surveys & conduct
surveys on as needed basis. Complete Home Security survey, install
& service Home Security services & equipment. MAJOR DUTIES &
RESPONSIBILITIES Perform basic to complex installation &
troubleshooting & repair coax & fiber based phone, internet or
video services in commercial environments from tap to CPE; includes
all necessary wiring of interior & exterior equipment in the
forward & return signal path of CPN Survey, install & maintain
Wi-Fi Network products including routers, gateway servers, Ethernet
switches, & wireless access points & other components within
fiber-based customers. Perform all work necessary to conform to
quality, security & safety control guidelines (includes compliance
with OSHA & FCC, & procedures outlined in SCTE Fiber & Coaxial
Constructions Practices Manual, CPNIQ, TQA, NEC, NESC, other
Installation, Technical Operations, Safety Manuals & Employee
Handbook Interact with business customers & their reps,
demonstrating an understanding of & regard for unique priorities of
business clients. Work with technical support personnel to diagnose
& correct service issues Respond to equipment failures,
troubleshoot & repair equipment while communicating with customer
Recognize & escalate to supervisor persistent service problems or
other observed factors that could impact relationship between
Charter & customer Educate customer on proper use of services and
equipment & availability of online help options Follow security
procedures to prevent any unauthorized services Assist in providing
mentoring to Field Tech V & non-commercial focused members of the
Field Operations teams Utilize & demonstrate proficiency with
tasks, tools, test equipment & information that enhance business
results, including DWDM & CWDM, light meter & OTDR test equipment.
Assist ISP & ROC representatives in advanced troubleshooting of
complex networks Maintain accurate records including time worked,
daily logs & gas sheets as required; properly record all required
information on data devices and/or work orders Operate
communications device in accordance with company policies Operate a
company vehicle in a safe & responsible manner; clean, maintain,
stock & secure assigned vehicle & equipment, in accordance with
company policies For applicable systems: perform repair &
maintenance on voice systems; installing, uninstalling &
reconnecting NEU devices & backup powering; initiating DHCP script
Perform post installation testing of optical circuits Provide field
support & implement large multi-site projects to simplify the
customer---s experience, working in alignment with SDMs Test &
repair network hardware for internal services within Charter
facilities Configure edge devices using a laptop for optical
installations Test network connectivity post construction Adhere to
industry specific, local, state & federal regulations as applicable
Support optical connections at co-location carrier data hotels &
cell service back-haul Perform other duties as requested by
supervisor REQUIRED QUALIFICATIONS Skills/Abilities/Knowledge
Ability to read, write & speak the English language to communicate
with employees, customers & suppliers, in person, on the phone & by
written communications in clear, straight-forward & professional
manner Advanced understanding of TCP/IP stack & associated
abstraction layers Advanced knowledge of network designs, network
architectures & network topologies Ability to use the following
hand tools: electric drills, hammers, wrenches, screwdrivers
Ability to walk over all types of terrain in all weather, while
carrying tools & equipment, including gaffs, ladders & fully loaded
tool belts Ability to safely use weight-bearing equipment (such as
gaffs, safety harness & ladders) within the maximum weight
limitations Basic knowledge using software tools to support the
current operations Knowledge in basic network devices & network
appliances Ability to accurately measure distances, using tapes or
other measuring devices Ability to carry, climb & operate extension
ladder (approx. 32 ft & 90 pounds) Ability to climb poles using
gaffs, hooks & climbing belt as needed Ability to differentiate
between different sizes & colors of wires Ability to make cable
connections in tight spaces by bending, reaching, twisting Ability
to operate appropriate computer or test equipment associated with
position, e.g. signal level meters, ohm meters, light meters,
fusion splicer, DWDM, CWDM etc. Ability to perform job from high
places, i.e. poles & roofs Ability to work while standing 50---70%
of time Ability to work with small components & wires to make cable
connections Ability to use handheld communication devices &
applications Ability to use personal computer & software
applications Experience in complex, structure cabling jobs
including interior/exterior Cat5/Cat6 cabling installation
Experience in programming & installing routers, Internet gateway
services, Layer2/3 Ethernet switches & wireless access points in
commercial environments Certifications and/or Licenses Valid
driver's license with satisfactory driving record within Company
required standards Education High School Diploma or equivalent work
experience Related Work Experience of Years IP networking
experience 3 Field Tech V experience 1 Installation & repair of
WAN/LAN & WAP related equipment experience Completion of
appropriate Charter University Training according to the Broadband
Technician Career Path Training Matrix, or equivalent PREFERRED
QUALIFICATIONS Technical knowledge of company product/services
Industry and vendor specific certifications & training (NCTI, SCTE)
CCENT - Cisco Certified Entry Networking Technician CCNA (SP) -
Cisco Certified Network Associate (Service Provider) WORKING
CONDITIONS This position works face-to-face with customers Work
indoors in confined space, poorly ventilated areas, i.e. attics,
basements and/or crawlspaces Exposure to dust, dirt, noise,
insects, rodents, pets & cleaning solutions Work outdoors in all
kinds of weather & at all times of day or night Work performed near
power lines & electricity Work performed at various heights above
ground on telephone/power poles Work/travel in inclement weather
May be required to work on-call rotation as business needs dictate
May be required to work overtime as business needs dictate Ability
to work weekends or second shift as business needs dictate Work in
commercial or factory type environments TCB113 312821 312821BR
Keywords: SPECTRUM, Gilroy , Field Technician ($20 PH starting), Engineering , Gilroy, California
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