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Field Service Technician ($20 PH starting)

Location: Gilroy
Posted on: June 18, 2022

Job Description:

Under minimal supervision, perform basic to complex installation, troubleshooting & repair of video, internet, & phone services from tap to CPE or other demark locations for residential fiber & commercial customers. Test & repair network hardware for commercial & internal services within Charter Facilities. Provide exceptional service to customers & reps ensuring Charter services interface as expected with business systems. Coordinate with customer site management for physical site surveys & conduct surveys on as needed basis. Complete Home Security survey, install & service Home Security services & equipment. MAJOR DUTIES & RESPONSIBILITIES Perform basic to complex installation & troubleshooting & repair coax & fiber based phone, internet or video services in commercial environments from tap to CPE; includes all necessary wiring of interior & exterior equipment in the forward & return signal path of CPN Survey, install & maintain Wi-Fi Network products including routers, gateway servers, Ethernet switches, & wireless access points & other components within fiber-based customers. Perform all work necessary to conform to quality, security & safety control guidelines (includes compliance with OSHA & FCC, & procedures outlined in SCTE Fiber & Coaxial Constructions Practices Manual, CPNIQ, TQA, NEC, NESC, other Installation, Technical Operations, Safety Manuals & Employee Handbook Interact with business customers & their reps, demonstrating an understanding of & regard for unique priorities of business clients. Work with technical support personnel to diagnose & correct service issues Respond to equipment failures, troubleshoot & repair equipment while communicating with customer Recognize & escalate to supervisor persistent service problems or other observed factors that could impact relationship between Charter & customer Educate customer on proper use of services and equipment & availability of online help options Follow security procedures to prevent any unauthorized services Assist in providing mentoring to Field Tech V & non-commercial focused members of the Field Operations teams Utilize & demonstrate proficiency with tasks, tools, test equipment & information that enhance business results, including DWDM & CWDM, light meter & OTDR test equipment. Assist ISP & ROC representatives in advanced troubleshooting of complex networks Maintain accurate records including time worked, daily logs & gas sheets as required; properly record all required information on data devices and/or work orders Operate communications device in accordance with company policies Operate a company vehicle in a safe & responsible manner; clean, maintain, stock & secure assigned vehicle & equipment, in accordance with company policies For applicable systems: perform repair & maintenance on voice systems; installing, uninstalling & reconnecting NEU devices & backup powering; initiating DHCP script Perform post installation testing of optical circuits Provide field support & implement large multi-site projects to simplify the customer---s experience, working in alignment with SDMs Test & repair network hardware for internal services within Charter facilities Configure edge devices using a laptop for optical installations Test network connectivity post construction Adhere to industry specific, local, state & federal regulations as applicable Support optical connections at co-location carrier data hotels & cell service back-haul Perform other duties as requested by supervisor REQUIRED QUALIFICATIONS Skills/Abilities/Knowledge Ability to read, write & speak the English language to communicate with employees, customers & suppliers, in person, on the phone & by written communications in clear, straight-forward & professional manner Advanced understanding of TCP/IP stack & associated abstraction layers Advanced knowledge of network designs, network architectures & network topologies Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers Ability to walk over all types of terrain in all weather, while carrying tools & equipment, including gaffs, ladders & fully loaded tool belts Ability to safely use weight-bearing equipment (such as gaffs, safety harness & ladders) within the maximum weight limitations Basic knowledge using software tools to support the current operations Knowledge in basic network devices & network appliances Ability to accurately measure distances, using tapes or other measuring devices Ability to carry, climb & operate extension ladder (approx. 32 ft & 90 pounds) Ability to climb poles using gaffs, hooks & climbing belt as needed Ability to differentiate between different sizes & colors of wires Ability to make cable connections in tight spaces by bending, reaching, twisting Ability to operate appropriate computer or test equipment associated with position, e.g. signal level meters, ohm meters, light meters, fusion splicer, DWDM, CWDM etc. Ability to perform job from high places, i.e. poles & roofs Ability to work while standing 50---70% of time Ability to work with small components & wires to make cable connections Ability to use handheld communication devices & applications Ability to use personal computer & software applications Experience in complex, structure cabling jobs including interior/exterior Cat5/Cat6 cabling installation Experience in programming & installing routers, Internet gateway services, Layer2/3 Ethernet switches & wireless access points in commercial environments Certifications and/or Licenses Valid driver's license with satisfactory driving record within Company required standards Education High School Diploma or equivalent work experience Related Work Experience of Years IP networking experience 3 Field Tech V experience 1 Installation & repair of WAN/LAN & WAP related equipment experience Completion of appropriate Charter University Training according to the Broadband Technician Career Path Training Matrix, or equivalent PREFERRED QUALIFICATIONS Technical knowledge of company product/services Industry and vendor specific certifications & training (NCTI, SCTE) CCENT - Cisco Certified Entry Networking Technician CCNA (SP) - Cisco Certified Network Associate (Service Provider) WORKING CONDITIONS This position works face-to-face with customers Work indoors in confined space, poorly ventilated areas, i.e. attics, basements and/or crawlspaces Exposure to dust, dirt, noise, insects, rodents, pets & cleaning solutions Work outdoors in all kinds of weather & at all times of day or night Work performed near power lines & electricity Work performed at various heights above ground on telephone/power poles Work/travel in inclement weather May be required to work on-call rotation as business needs dictate May be required to work overtime as business needs dictate Ability to work weekends or second shift as business needs dictate Work in commercial or factory type environments TCB113 312821 312821BR

Keywords: SPECTRUM, Gilroy , Field Service Technician ($20 PH starting), Engineering , Gilroy, California

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