Associate Service Manager, Technical Operations - Gilroy, CA

Company: Tesla
Location: Gilroy
Posted on: June 18, 2022

Job Description:

Job CategoryVehicle ServiceLocationGilroy, CaliforniaReq. ID121967Job TypeFull-timeTesla participates in the E-Verify ProgramThe RoleTesla's
Associate Service Managers are responsible for driving excellent results in
customer service and operational efficiency in our service centers. Responsibilities
Our Associate Service Managers must assist in
the daily operations of the Service Center to ensure the delivery excellent
results and achieve goals quarter after quarter, month after month, on all
aspects of customers, people, operations, and financials. Customer focused: Our customers are changing
the world, and it is your responsibility to exceed their expectations of what a
service experience should be. We expect you to go above and beyond for our
customers. As an Associate Service Manager, you will coach your team to elevate
their customer service approach and assist the team in developing and
implementing appropriate standards and processes to continuously elevate the
overall service experience. People: Our Associate Service Managers lead by
example, and we expect you to put your team's success before your own. Your
team will look to you to champion open communication, active problem solving,
and a positive work environment. You must have the ability to inspire and coach
your team to meet both daily and strategic goals, and partner with the Service
Manager to ensure the development and growth of your team. Operational excellence: As an Associate
Service Manager, you must understand every aspect of your service center's
performance, and work with our Service leaders to increase efficiency and drive
continuous improvement in all aspects of operations. You must actively
facilitate exceptional team performance and partner with your team to identify
and remove waste in operational processes. We expect you to promote safety,
efficiency, quality, and overall excellence in all of your actions and
decisions. Financials: Our Associate Service Managers are
expected to understand our business, know their numbers and ensure excellence
in the center's daily operations to achieve specific goals in productivity,
quality, output, cost as well as revenue / margin where applicableOur Associate Service Managers act in the best
interest of Tesla at all times. You must have a passion for our mission, our
people, and our customers. Technical acumen is required - you must
develop a knowledge of all Tesla products, as well as Service systems,
processes, and procedures. Attitude and approach is everything. You must:Be a leader and a team-player. Love to change the status quo and work well in
high-pressure situations. Exceptional prioritization and time management skills
are essential for success. Be strategic and proactive. You must think and
plan ahead to give your team the tools they need to be successful. Be self-aware, flexible and open-minded. Possess a rare combination of analytical
thinking, hands-on problem solving, and a customer-service mindset. Be an advocate for your customers and your
team. Your success depends on theirs.RequirementsEducational experience: Bachelor's degree or
equivalent professional experience.Professional experience: Prior leadership
experience in a service-focused industry. Automotive expertise is not required.
Leadership experience: Experience leading
teams and managing a diverse group of roles and responsibilities. preferred.Employee Benefits -
Full benefits from day 1 for you and your eligible dependents -
Medical plan options for Kaiser, Aetna PPO and HSA
(including infertility and transgender coverage) -
2 medical plans with $0 paycheck contribution -
Vision & dental plans (including orthodontic
coverage) -
Healthcare and Dependent Care Flexible Spending
Accounts -
Company Paid HSA Contribution when enrolled in
the High Deductible Medical Plan with HSA -
Company paid Life, AD&D, short-term and
long-term disability -
401(k) match, Employee Stock Purchase Plans, and
other financial benefits -
Employee Assistance Program, Sick and Vacation
time (Flex Time for salary positions), and Paid Holidays -
Back-up childcare and employee discounts -
Voluntary plans such as critical illness,
hospital indemnity, accident insurance, and pet insurance -
Voluntary Identity Theft and Legal Services
plans -
Adoption and surrogacy benefitsTesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

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