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Fixed Operations Director at Gilroy CDJR

Company: Gilroy Chevrolet Cadillac
Location: Gilroy
Posted on: September 19, 2022

Job Description:

Were looking for a highly motivated director with multi-franchise dealership experience. In this role, the director must demonstrate top-notch leadership by motivating a large fixed operations department at Gilroy Chrysler Dodge Jeep Ram.BENEFITS:

  • Paid training and development
  • Medical, Vision and Dental Benefits
  • 401(k) with company match
  • Paid Holidays
  • Employee appreciation lunches
  • Employee bonus for referrals
  • Employee discounts
  • Excellent culture
  • Room for growthResponsibilities:
    • Be able to continue to maintain above 80% Customer View Point and Customer Satisfaction Index
    • Maintain existing processes for departments to ensure consistent follow ups to create and maintain positive relationships with customers to drive customer loyalty CSI and CVP
    • Ensure that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business
    • Working with department managers to maintain a combined 60% parts and service gross margin while continuing to grow the business
    • Work with department managers to continue to maintain high service and parts department morale in this non-union dealership
    • Work with the Group Fixed Operations Director to create dealership parts and service menus and pricing policies that will maintain existing margins and perform to top 10% industry standards
    • Preparing an annual operating budget, goals and objectives for each department and monitoring the departments performance
    • Develops and implements a marketing plan which promotes new and repeat business
    • Sets, monitors and drives the achievement of performance targets of Advisors, Technicians and department staff
    • Support, train, motivate, counsel, and monitor the performance of all service & parts department staff
    • Must have extensive knowledge and competency in CDK (ADP), Reynolds and Reynolds or other dealership management information systems
    • Directing the hiring and training of managers for the service and parts department
    • Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines
    • Understands and ensures compliance with manufacturer warranty and policy procedures
    • Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs. Maintain fix it right score above 90%
    • Interfaces with Group Fixed Operations Director & department managers to improve operations, performance and profitability
    • Maintains outstanding business relationships with manufacturer
    • Attract, develop and retain talent for the store.
    • Manage the service/customer areas to be retail ready with proper displays, point of purchase information, comfort and cleanliness.Requirements:
      • Outstanding leadership skills which focus on treating employees with respect
      • Unwavering commitment to ethical business practices
      • Understands, keeps abreast of, and complies with federal, state and local regulations
      • Previous experience as a fixed operations director or service manager is recommended for the fixed operations director position
      • Fixed operations director must have strong leadership and organizational skills. Strong communication skills are required to work with customers, employees and vendors.
      • Managers are required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction.Critical Competencies
        • Ownership/Accountability
        • Analytical Skills
        • At least a broad knowledge of accounting practices
        • Problem Solving/Decision Making
        • Negotiation Skills
        • Leadership
        • External Relationships/Networking
        • Public SpeakingRequired experience:
          • Fixed Operations Director, Service Manager/Director 3 years experience required
          • Automotive Service Director/Manager or several years management experience in a multi-franchise group
          • Four year college degree preferred but not required depending on experience

Keywords: Gilroy Chevrolet Cadillac, Gilroy , Fixed Operations Director at Gilroy CDJR, Executive , Gilroy, California

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