GilroyRecruiter Since 2001
the smart solution for Gilroy jobs

Customer Service

Company: Applied Industrial Technologies
Location: Gilroy
Posted on: April 30, 2021

Job Description:

Customer service professionalsdont pass up thisgreat opportunity with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it.You will provide our customers with expert assistance to a wide variety of questions and problems. Build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands-on duties that will require mechanical aptitude.This is a great starting point from which to grow toward a sales or management career. If you enjoy the challenge of finding just the right part or the right solution to fulfill a customers needs, and you have the background were looking for, we want to talk with you!

  • Assist customers by phone and in person at our facility
  • Help customers get the parts they need
  • Interact extensively with customers to clarify their needs, research, and recommend parts
  • Meet / exceed monthly sales goals while increasing customer satisfaction
  • Provide quotes
  • Take orders
  • Provide post order service
  • Physically measure specs on a wide variety of partsRequirementsOur Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical.Specific qualifications for the role include:
    • 6+ months proven customer service / insid sales experience dealing with the public with a tangible produce
    • Mechanical and mathematical aptitude
    • Written and verbal communication skills, including English grammar
    • Ability and desire to learn new systems and processes quickly
    • Multi-tasking, problem solving, accuracy, attention to detail, sense of urgency, sense of humor
    • Strong computer skills, particularly Excel
    • High school diploma or equivalent
    • Valid driver's license and clean driving record (MVR)
    • Ability to lift up to 50 lbs.
    • SAP / ERP experience, preferred
    • Bilingual English / Spanish a plus
    • Knowledge of industrial distribution products and hydraulics, preferredBenefitsAs a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. We are committed to your professional development and with ongoing training. Here is just some of what we have to offer:
      • Base salary and bonus opportunities
      • Health, vision, and dental coverage, 401(k) w/ company match
      • Paid vacation, sick time, and company holidays, Tuition reimbursement
      • Personalized training and development program
      • Career development and advancement opportunitiesBuild a rewarding career with a global leader in industrial distribution!Applied Industrial Technologies (NYSE: AIT) is a leading industrial distributor that offers more than 6.5 million parts to serve the needs of MRO and OEM customers in virtually every industry. In addition, Applied provides engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers storeroom services and inventory management solutions that provide added value to our customers.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.If you need accommodation for any part of the employment process because of a disability, please send an email to or call 216-426-4389 to let us know the nature of your request.

Keywords: Applied Industrial Technologies, Gilroy , Customer Service, Hospitality & Tourism , Gilroy, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Gilroy RSS job feeds