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Cashier/Receptionist - Optical Services - Grade 3

Company: Kaiser Permanente
Location: Gilroy
Posted on: November 25, 2019

Job Description:

The cashier/receptionist is a member of the Optical Services' team who functions under the direction, guidance, & supervision of the department manager, lead, or designee. The cashier/receptionist greets & checks in all patients reporting to Optical Services in a professional & courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture & revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients w/ questions & concerns. Requires extensive use of the computer.Essential Functions:

  • Follows appropriate patient registration/check-in policies & procedures
  • Verifies all demographic information (Personal Physician Selection, Language Preference, etc)
  • Knowledge of Health Plan coverage types
  • Checks in patients by following suitable check-in policies & procedures
  • Determines patient's membership according to the benefit display
  • Creates patient orders/sales as necessary, (eg. workers compensation, Medi-Cal, Medicare, etc.)
  • Captures workers compensation data on the correct screens & selects the correct coverage
  • Uses comment fields when appropriate to document refunds, write-offs, & special circumstances
  • Obtains a patient medical record number when necessary
  • Orders Health Plan cards
  • Collects co-pays & fees
  • Informs patients of available payment options
  • Checks out patients by following suitable checkout policies & procedures
  • Follows appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Medi-Cal, & industrial patients
  • Initiates & completes required forms for all orders/sales per policy
  • Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 &/or service codes in order to collect appropriate revenue
  • Assists patients by explaining co-pays/applicable fees, providing facility directions & referring to other departments & administrative services for further information, e.g., Member Services,Medical Secretaries, & Business Office
    • Demonstrates knowledge of & application to Patient Administration Appointment Registration (PARRS), Kaiser Permanente Foundation Systems (KPFS), Optical Eligibility Verification System (OEVS), & Optical Point of Sale System (OPOS)
    • Communicates w/ Regional Optical Services & Medical Center department staff as needed
    • Handles cash according to the Cash Handling Responsibility Agreement
    • Complies w/ all applicable cash handling policies & procedures (see reference list)
    • The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, & all keys assigned for cash control
    • Obtains, secures, & ensures sufficient denominations to provide change
    • Reconciles shift & deposit funds according to the Cash Handling Responsibility Agreement
    • Uses correct procedures to document & report discrepancies
    • Answers telephones
    • Completes contact lens reorders when appropriate
    • Working towards positive operational outcomes
    • Performs other duties as required
    • Travel Schedule
    • Must be willing to travel to all other facilities within 50 miles based on operational needs
    • Must be willing to work additional hours as needed up to 40 Hours subject to change w/ short notice
    • Some evenings &/or Saturdays may be required
    • This job has no supervisory responsibilitiesBasic Qualifications:
      • 1 year of recent cash handling & cash reconciliation required
      • 1 year of experience within the last 2 years in basic computer skills preferred
      • High School Diploma/GED
      • Type 35 wpm
      • Basic knowledge & use of computer & computer keyboard
      • Passing of a PC skills assessment
      • Ability to read & follow instructions, short correspondence, & memos
      • Professional phone etiquette
      • Proven communication skills w/ health care providers, staff, patients & visitors, both verbal & written, required
      • Ability to handle heavy telephone volume in a prompt & courteous manner, required
      • Ability to multi-task, organize, manage time, & prioritize workflow in a complex environment
      • Must be willing to work in a Labor Management Partnership environment
      • Also refer to the detailed responsibilities outlined in the appropriate (United Healthcare Workers - West) Cash Handling Responsibility AgreementSkills Testing: PC Skills & Typing 35WPMPermanente is proud to be an equalopportunity/affirmative action employer. This position supports KaiserPermanente's code of conduct and compliance by adhering to all laws andregulations, accreditation and licensure requirements, and internal policiesand procedures. Kaiser Permanente isproud to be an equal opportunity/affirmative action employer.Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.COMPANY: KAISERTITLE: Cashier/Receptionist - Optical Services - Grade 3LOCATION: Gilroy, CaliforniaREQNUMBER: 838720External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Keywords: Kaiser Permanente, Gilroy , Cashier/Receptionist - Optical Services - Grade 3, Hospitality & Tourism , Gilroy, California

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