Business Systems Analyst, HR Systems
Company: Elastic
Location: Campbell
Posted on: June 24, 2025
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Job Description:
Elastic, the Search AI Company, enables everyone to find the
answers they need in real time, using all their data, at scale —
unleashing the potential of businesses and people. The Elastic
Search AI Platform, used by more than 50% of the Fortune 500,
brings together the precision of search and the intelligence of AI
to enable everyone to accelerate the results that matter. By taking
advantage of all structured and unstructured data — securing and
protecting private information more effectively — Elastic’s
complete, cloud-based solutions for search, security, and
observability help organizations deliver on the promise of AI. As a
Business Systems Analyst for our Workday & ServiceNow HR Systems,
the successful candidate will help us support our global workforce
in using and optimizing our systems usage. Partnering closely with
HR, IT, leadership and multi-functional teams, you will support our
strategic approach to systems used globally. If you thrive in
ambiguity, adapt quickly to a changing environment, take a global
view, and have a passion for collaboratively achieving business
outcomes, get ready to dig in. This is a distributed (remote) role
and can be based anywhere within the United States Central or
Eastern Timezone. What You Will Be Doing The Business Systems
Analyst will foster a customer-centric approach to deliver robust
tools and scalable programs across Elastic through supporting the
automation, improvements, and updates for our HR systems. •
Research and analyze current business processes and systems to
identify areas for improvement and assess software needs • Develop
functional requirements and design solutions to improve efficiency
and effectiveness through partnership with our HRIS team •
Coordinate the testing and implementation of technology solutions •
Build and deliver user training and support for new software
functionality • Develop, monitor, and handle project resources to
ensure successful project implementation • Collaborate with HR
Systems Analysts to implement and update Workday and ServiceNow
software System Maintenance & Optimization • Ensure Internal
customers are advised of system changes, improvements, and new
functionality. • Drive and suggest projects that enhance and
optimize the use of Workday and ServiceNow at Elastic. • Uphold and
champion data architecture and governance models to guarantee data
integrity. • Partner with internal customers to fully understand
and own the business problems they are solving, and then translate
those into well documented, comprehensive requirements. •
Continuously monitor recurring issues, system or data gaps, and
process gaps to actively find opportunities for increased
efficiency and enhancements. • Develop and maintain internal HRIS
standard operating procedures (SOPs), and use those standards to
communicate system functionality and processes. • Collaborate with
vendors and Information Security to participate in security
activities for HR systems and other projects as the business
requires. • Keep internal customers advised of system changes,
enhancements, and new functionality. What You Bring • A passion for
fast-paced and dynamic environments, the ability to thrive in
ambiguity and devote a diversified global view to all that you do.
• A curious nature that wants to dive-in and solve complicated
problems. • Possess intellectual curiosity, having the ability to
see beyond what the customers want to deliver what they need. • A
proficiency in optimizing processes and programs with a keen
understanding of the balance between structure and flexibility. •
Independent problem solver, able to learn fast and comfortable
taking calculated risks. Basic Requirements: • Testing experience
(both end-to-end and user acceptance) • Project management skills
(A Must) • Superb communication (verbal, written and presentation
skills) • Experience working in a diverse, global organization •
Strategic, critical problem solver who isn’t afraid to get into the
weeds; has a real passion for problem solving • User-centric
approach; able to understand how to deliver business objectives in
ways that optimize the user experience • Ability to build effective
work relationships at all levels of the organization; influence
behavior, and lead change • High degree of integrity and honesty;
ability to exercise confidentiality and neutrality in complex and
sensitive situations • Strong analytical skills • Understanding of
systems, software development, and databases, familiarity with
ServiceNow Or Workday required.
Keywords: Elastic, Gilroy , Business Systems Analyst, HR Systems, IT / Software / Systems , Campbell, California
