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Service Supervisor

Company: ImageFIRST
Location: Gilroy
Posted on: June 6, 2021

Job Description:

Founded in 1967, ImageFIRST® is the largest and fastest growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 50 locations nationwide serving over 14,000 medical facilities every week providing linen, patient gowns, scrubs and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns are proven to increase patients’ favorable perception of a facility by more than 50%.

We are seeking an experienced Service Account Supervisor with a high customer service orientation to join our team in San Francisco - Gilroy, CA servicing our healthcare commercial laundry customers there. The ideal candidates will have route sales/route management or hospitality industry experience and at least 3 years of experience managing people.


Our outstanding Service teams are a big part of the reason we successfully maintain customer retention rates of over 95%. Our service teams are interacting with our customers every day, delivering patient gowns, scrubs, lab coats, linens and more to our customers in medical offices, outpatient centers, hospitals, and assisted living facilities. Our Service Managers call on customers to ensure that they are consistently receiving excellent customer service. The primary focus of this position is to manage, direct, and develop all quality initiatives and aspects related to customer relations and service management




  • Hire, train, develop and coach our Customer Advocates/route sales drivers.
  • Responsible for training and certification of all compliance areas.
  • Daily execution of all service routes and customer interactions.
  • Route Logistics – Routing of Accounts.
  • Daily coaching, training, and monitoring of route performance through the check-in process.
  • Manage daily account functions. (audits, scrub counts, route reconciliations, truck maintenance logs, linen reconciliation, etc)
  • Accuracy and timeliness of daily invoices.
  • Ensure service personnel compliance with company service and quality standards.


  • Bachelor’s Degree or equivalent managerial experience
  • Minimum of 3 years of supervisory experience is preferred
  • Willingness to travel locally 70% in the field
  • Ability to manage and maintain a recurring revenue stream
  • A clean driving record is required
  • Exceptional customer service skills
  • Effective written and verbal communication skills
  • Demonstrated ability to analyze sales opportunities and determine customer needs assessments
  • Excellent leadership, interpersonal, motivational, and customer service skills
  • Detail-oriented with excellent follow-up, creativity, problem-solving, conflict management, and organizational skills
  • High energy with the ability to multi-task



  • Able to manage a routed environment
  • Able to train new hires as needed
  • Able to lift at least 25 lbs
  • Able to tolerate moderate traffic scenarios on a weekly basis
  • Able to manage and maintain a consistent physical workflow
  • Position requires strong time management skills, as well as a results-oriented service mentality
  • Able to maintain a pleasant and positive attitude under unpleasant and diverse situations

ImageFIRST employees are expected to:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do


  • Competitive pay
  • Medical, Dental, Vision
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment

EOE/Drug Free Workforce


ImageFIRST is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, nation origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion and the diversity of our associates.



Keywords: ImageFIRST, Gilroy , Service Supervisor, Other , Gilroy, California

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